Frequently Asked Questions
Find answers to commonly asked questions about our services.
What happens after I have made a booking?
You will receive an email confirming your booking information. You will also receive another email that will include payment instructions, once the full payment has been made, your booking will be secured.
Will I get my money back if I cancel?
You have up to 48 hours before the booking date to cancel. If you cancel within this time a 50% refund will be reimbursed, if you do not, no refund will be returned. This will be to cover any time lost and stock that have had to be ordered.
Am I able to reschedule my booking for a later date?
Yes, if given enough notice. However, please ensure that the notice has been given at least 7 days before the booking is scheduled to take place.
Can I still book your service if the location is outside Birmingham?
Yes you most definitely can! Please note that a travel fee will be added on top of the package fee. This will depend on how far the location is from Birmingham and you will be emailed how much the fee will be.
Can I provide presents for the set up?
Yes, please contact us with your booking reference and where you would like us to collect the present. This will be the client’s full responsibility.
How will you access the hotel room?
Once at the hotel, they will be expecting our arrival due to the client already making the booking known. We will be granted access before our client’s arrival, set up the room and swiftly return the key to reception.
If you have any further questions, please do not hesitate to contact us for more information.